Facility services
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Facility management (or facilities management or FM) is a professional management discipline focused on the efficient and effective delivery of support services for the organizations that it serves.
The International Organization for Standardization (ISO) defines facility management as the "organizational function which integrates people, place, and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business."
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Cleaning operations are often undertaken out of business hours, but provision may be made during times of occupations for the cleaning of toilets, replenishing consumables (such as toilet rolls, soap) plus litter picking and reactive response is scheduled as a series of periodic (daily, weekly and monthly) tasks.
- EHS: environment, health and safety
- Fire safety
- Security
- Maintenance, testing and inspections
- Cleaning
Protection of employees and the business often comes under the control of the facilities management department, in particular the maintenance of security hardware. Manned guarding may be under the control of a separate department.
The facilities management department has responsibilities for the day-to-day running of the building; these tasks may be outsourced or carried out by directly employed staff.
This is a policy issue, but due to the immediacy of the response required in many of the activities involved the facilities manager will often require daily reports or an escalation procedure.